Billing & plans

StreamerCatalyst has one plan per channel. Your plan decides which modules you can use and the limits inside each one. You pay through Stripe, and you manage everything from the Billing page in the dashboard.

The four plans

Plan	What it adds
Free	Chatters, Modomation, Stream Planner, Numbers, Widgets, Discord, Tipping and Integrations, at basic limits. No card needed, and it doesn’t expire
Affiliate	AI Personas and Events, plus higher limits in every module (for example 25 custom commands, 3 Auto Chats, 3 planner boards, 30 days of stats, widget storage)
Partner	More AI and higher limits: the most commands, Auto Chats and planner boards a channel can have, unlimited reward rules per event, AI-written reward messages, meta rules, AutoMod suggestions, a year of stats with audience analytics, and video minutes for widgets
Partner+	Everything at its maximum: the largest daily AI allowance, unlimited AI commands and custom widgets, unlimited stats history, and 10 GB of widget storage

Prices for each plan and billing term are listed on Tier comparison → Prices.

• The names are plan names only. They have nothing to do with your Twitch Affiliate or Partner status, and anyone can choose any plan.
• Three billing terms. Every paid plan can be billed monthly, yearly or every two years. Paying yearly saves about 30% compared with twelve monthly payments, and paying for two years saves about 40%.
• Current prices. Tier comparison lists the list prices. The Pricing page and your Billing page always show the current price, and Stripe’s checkout page shows the amount you’ll pay before you confirm.
• Exact limits. Every per-plan limit is listed on Tier comparison, and which plan each module needs is on Module access by tier.

Every module stays visible whatever your plan. A module your plan doesn’t include shows an Upgrade pill in the sidebar and opens read-only, so you can look around before you decide. See Plans and module access.

Who manages billing

Only the broadcaster can manage billing: the channel owner, signed in with their own Twitch account. Moderators and Lead Mods can’t open the Billing page. They see that the broadcaster manages billing, and StreamerCatalyst support sessions can’t change your plan either.

You can reach billing from three places:

• Billing at the bottom of the sidebar.
• Settings → Plan & billing, which shows your current plan and a Manage billing button.
• Manage billing → on the banner of any module your plan doesn’t include.

If your account has been given a complimentary plan, the Billing page says so. There’s nothing to pay, and every module and feature is unlocked.

Free trial

Your first paid plan starts with a 7-day free trial. If another streamer referred you, it’s 14 days.

• You add a card at checkout, and nothing is charged during the trial.
• When the trial ends, it becomes the plan you picked and that card is charged. StreamerCatalyst emails you about three days before, and if you open the Dashboard during the last week you’ll get a Trial ending soon notification.
• Cancelling in Manage Billing before the trial ends costs nothing.
• Switching to another plan during the trial keeps the trial running, and nothing is charged before it ends. To change how often you’re billed (monthly, yearly or every two years), wait until the trial has ended.
• The trial attaches once per account. If you have subscribed before, a new subscription starts billing straight away.

While a trial is available to you, the Billing page shows the trial banner, and the plan buttons read Start 7-day free trial (or 14). The Get set up checklist also has a Start your free trial step.

Subscribing

1. Open Billing.
2. Choose Monthly, Annual or 2 Years at the top. The prices on the plan cards change to match.
3. Click the button on the plan you want: Start 7-day free trial (or 14), or Choose Affiliate, Choose Partner or Choose Partner+ if you’ve already used your trial.
4. Pay on Stripe’s secure checkout page. If you have a promotion code, enter it there.
5. You come back to a confirmation page. Your plan is active and the modules it includes unlock.

Card details are entered on Stripe’s page and never reach StreamerCatalyst.

Switching plans

Once you have a subscription, each other plan card shows Switch. A switch changes the subscription you already have. It never starts a second one, so you’re never billed twice. Before anything changes, a confirmation dialog explains exactly what the switch will do. Your plan changes only after you confirm.

• Moving up. The new plan starts as soon as you confirm. The price difference for the rest of your current billing period is added to your next invoice. On a yearly or two-year plan, that invoice can be months away.
• Moving down. The lower plan starts as soon as you confirm. It doesn’t wait for the end of your billing period. The unused part of your old plan is credited against your next invoice. Features that need the old plan stop at the same moment (see When your plan drops).
• Changing how often you pay. Your current plan’s card shows Switch to yearly billing (or monthly, or two-year) when you pick another term at the top of the page. This starts a new billing period that day and charges for it straight away, minus a credit for the time left on your old period. If the payment doesn’t go through, or your bank asks you to confirm it, your plan stays as it was. You can then complete the payment from the link you’re given or from Manage Billing, and the switch finishes by itself.

Your new plan shows on the Billing page within about a minute of confirming.

A switch is refused, with the reason shown, when:

• A payment has failed. Update your card in Manage Billing first, then switch.
• You’re on a trial and want to change billing term. You can still switch plans on your current term.
• Your plan is set to end and you want to change billing term. Keep it renewing in Manage Billing first. Switching to another plan on the same term also keeps it renewing, and the confirmation dialog says so.

Manage Billing

Manage Billing → on the Billing page opens Stripe’s secure billing portal for your account. Use it to update your card and to cancel your subscription. The status line beside the button shows where your subscription stands:

• Trial — ends date
• Active — renews date
• Payment failed — please update
• Cancelled — access until date

Cancelling

Cancel from Manage Billing, or click Cancel to downgrade on the Free card of the Billing page (it opens the same portal).

• You keep your plan until the end of the period you’ve already paid for. Then your channel moves to Free.
• If you open the Dashboard during the last week, you’ll get a Subscription expiring soon notification.
• Changed your mind? Keep the subscription renewing from Manage Billing. Switching to another plan on the same billing term also keeps it renewing.

If a payment fails

• Stripe retries the card automatically, and your plan keeps working while it does.
• The Billing page shows Payment failed — please update.
• StreamerCatalyst emails you, at most once a week while the payment keeps failing. The email says when Stripe will try again and links to where you can update your card. If no more retries are scheduled, it links to the unpaid invoice instead.
• If the retries run out without a payment, your channel moves to Free, the same way a cancellation does.
• You can’t switch plans until the payment is sorted out. Update your card in Manage Billing first.

When your plan drops

A downgrade, a cancelled subscription reaching the end of its paid period, a cancelled trial ending, and a payment that never succeeds all have the same effect. Your channel’s plan drops, and access follows the new plan straight away:

• Modules above your plan become read-only. You still see your pages and settings, but you can’t change them. Nothing in them is deleted.
• Anything past the new plan’s limits is switched off or archived, not deleted. Where items are switched off, your oldest ones stay on, up to the new limit.
  • Chatters: custom commands and Auto Chats beyond the new limit are switched off.
  • AI Personas: custom AI commands beyond the new limit are switched off. Free includes no AI, so on Free all of them are.
  • Modomation: redemption rules beyond the new limit are switched off.
  • Stream Planner: boards beyond the new limit are archived. Your default board is always kept.
  • Widgets: if you’re running more native widget types than the new plan allows, the extra widgets are switched off. Custom widgets you’ve already made are kept, but you can’t create new ones over the limit.
• Two things are removed:
  • Numbers stats older than the new plan’s retention window, for example anything older than 7 days on Free.
  • Videos you uploaded to Widgets on a higher plan, after a 10-day grace period. If you move back up to that plan within the grace period, they’re kept.

After you upgrade again, everything that was switched off or archived is still there for you to turn back on. It isn’t switched back on for you.

Billing emails and notifications

Billing emails go to the email address on your Twitch account:

Email	When
Trial ending	About three days before your trial turns into a paid plan. It names the plan, its price and billing term, what it includes, and the date and time the trial ends in your channel’s time zone. If you’ve already cancelled, it tells you that you won’t be charged.
Payment failed	When a payment doesn’t go through, at most once a week while it keeps failing (see If a payment fails).
Referral credit	When a streamer you referred pays their first invoice, and the credit has been added to your account.

These are account emails, not announcements, so they’re sent even if you’ve unsubscribed from StreamerCatalyst announcements.

In the dashboard, Notifications also gets Trial ending soon or Subscription expiring soon when you open the Dashboard during the last week before a trial ends or a cancelled plan expires.

Referral program

Refer a streamer in the sidebar (broadcaster only) gives you a personal link. The streamer you invite gets a 14-day trial instead of 7. You get a credit on your account when they pay their first invoice, and it comes off your next invoice automatically. See Referral program for the full rules.

Related pages

• Tier comparison: every limit, plan by plan.
• Module access by tier: which plan each module needs.
• Referral program: the referral link, the longer trial and the credit.
• Introduction: getting started, plans and module access, and roles.
• Authentication & permissions: signing in, Twitch permissions and roles.